We engaged with Emma to help us launch our core behaviours to our staff and volunteer community and illicit their feedback on these behaviours. The aim of introducing these behaviours was to support our efforts to bring about cultural change as a critical element of a turnaround strategy for the Trust. Our aim is that the Core Behaviours will establish new aspirational standards of collaboration, support and communication across the community, rooted in the mission of the Trust. Emma worked with us to come up with content that helped us to deliver some key messages as well as encouraging attendees to give their feedback about these core behaviours. Emma’s delivery style was positive, encouraging and engaging and she managed and facilitated these workshops extremely well.
From the feedback of these workshops, we have now finalised the core behaviours, which are now ready for roll out in workshops around the country next year and Emma will be designing and delivering these workshops for us.
Reviewing our Business Plan, and the reasons it wasn’t quite happening, I realised we had not properly engaged our most important asset – our people. I started working with Emma a few months ago and it was immediately apparent that she has a wealth of experience and a deep understanding of people and how their performance at work can be improved. She has coached me, as well as key members of my team, and in a short period we have learnt a great deal. Emma is very engaging, very hands-on – she challenges, but is always professional when she does so. With Emma’s help we are developing a ‘people strategy’ which I am confident will enable us to deliver our business goals.
We worked with Emma to help us come up with a way of finding a new breed of Sales Executives for our dealerships. Emma listened to what we were looking for, and we agreed to move away from calling them Sales Executives as there are a lot of negative perceptions about people in this role and we settled on calling the role a “Customer Champion.” Emma then set about creating the SsangYong Brand story to help attract a high calibre of people to us who had sales or customer service experience outside of the automotive industry. We were overwhelmed by the response; over 400 applied for the role within a two week period! Emma and her team then telephone interviewed all applicants that were suitable and this resulted in us meeting with 10 people over a two day assessment centre process which Emma personally designed for us. We can now adapt and use this process for other roles in the business. This assessment process really helped us to identify who had the right skills and behaviours to become a successful Customer Champion for SsangYong. We decided to take on 4 of the 10 people we met with as Customer Champions, and all of them have now completed their training period and are all selling cars in the right way for our customers and we have high hopes for them in our business.
It’s a pleasure working with Emma. We really appreciate that she takes the time getting to know us and how we operate to ensure any advice and help given to us is tailored to our needs.
Emma was referred to us nearly 18 months ago to assist with the people management side of things in my fast-growing business. I must admit, having come from a large corporate background some years ago, HR scares me! Not only has Emma provided me with the systems & legal documents and framework to move forward with confidence, she has been a consistent source of advice & moral support when I’ve needed it. She understands how to blend HR compliance with commercial understanding; a rare skill that both I & my business are hugely grateful for.”
Emma assisted us with bringing our employee handbook up to and in line with best practice. She is highly knowledgable, with a wealth of experience to draw from, but remains approachable and friendly. I would highly recommend Emma to any other small business.
As our business is currently going through an expansion process, we were reviewing our structure and recognised that we needed HR support to ensure that it conformed with current legislation and that we had a structure in place that would develop with us and help us to achieve our goals.
After our initial meeting on site with Emma, we knew that she was the exactly what we needed! We have been provided with great HR support and invaluable advice at a practical level which is crucial in SME’s. Day or night, weekdays or weekends, Emma will always return your call and always answer emails. The service we have experienced has been nothing short of outstanding.
We now have a monthly advisory contract with Emma C Browning Ltd and I would not hesitate to recommend their services to any business – Emma really does go the extra mile.
Emma’s experience has been invaluable this year; firstly helping us with new contracts of employment for our team, and then working with us to create and implement a robust appraisal processes which has created a clear structure for the next 12 months and beyond. Emma will now be coaching two of our managers to help them develop their people management skills.
Emma’s ability to understand our business and its needs has been brilliant and her insight into general practices has meant we feel much more prepared for the future.
Whilst establishing the European subsidiary of a US company, Emma was recommended by a mutual acquaintance. She has provided InClinica with advice on appointing staff in the U.K. and drafting H.R. Agreements and associated documents to ensure we have all the correct paperwork in place for our employees. Throughout this process, Emma effectively communicated with me and liaised closely with our US H.R. function to ensure there is a parity of terms between UK and US staff. I am now looking forward to working with Emma to deliver and manage further recruitment projects.
We began working with Emma this year following a recommendation for her professional, thorough but also very personal approach, and we have not been disappointed. Emma is a pleasure to work with, she has helped us tighten up our HR policies and procedures to ensure we are in line with employment law, and is always available to offer support when needed. She has recently helped us through some tricky and very sensitive situations, which we would have struggled to manage properly without her support.
Emma’s workshops for her clients are always informative and well presented, and we appreciate her regular newsletters giving us updates on employment law plus tips and news on a range of HR issues. I don’t know how we managed before enlisting Emma’s help!
Emma brings a commercial approach to HR situations and recognises the need to consider a range of possible options. We have found her support to be invaluable especially during recent challenging times. Emma maintains her professionalism whilst bringing a levity to difficult circumstances allowing us all to breathe a little.
We wanted to build a long term relationship with an independent HR specialist as we grow our business. We wanted to make sure that we have the right people policies and processes in place to ensure that we are meeting employment legislation as well as being able to attract, retain and develop the best people for our business. We chose to work with Emma as she seemed to just understand what we were looking for, and has been responsive and supportive with all of our needs to date. We plan on continuing to work with Emma on more challenging people projects as the business grows.
CIS contracted Emma in to help us get our HR in shape, not being HR experts we had little idea what we needed, and what the legal requirements were. Emma was a friendly and professional face from day one. Emma settled straight in and started to assess what we had, where we were, and what we were missing. Emma produced for me a confidential report and we then agreed what needed to be done and within timelines that worked for us.
Emma has helped us understand all aspects of employment law and has also helped us in her time here with some interesting employment situations! All of which came to successful resolutions from what could have been a less agreeable outcome. As we progressed on the HR journey the effect was positive in many ways. The reduction in concern for me as CEO as I now that Emma is handling things in the right way, as well as the positive effect on the staff and them realising we value them and want everything to be just right for them.
Having a young management team means that things like appraisals, recruitment, interviewing etc didn’t come as second nature to us. Emma was able to work with us to design an appraisal and a recruitment process that worked for us and has also provided the training for our managers in these areas and we are now seeing some great results from this work.
In summary, Emma is now an integral part of our management team, and has had an extremely positive effect on the company. I am now very confident we not only have things legally where they should be, but that we have gone above and beyond for our staff and in doing so have projected our company in a great light to the public and potential employees. I would highly recommend Emma to come in and handle all aspects of HR for you and your business.
We work with Emma on a retained basis, as this helps us to manage our costs and I know that Emma is always on call to help us when we need it. Emma’s sagacious advice has helped us navigate some staff issues which could otherwise have been tricky. She is a calm and reassuring presence who gives me peace of mind in my recruitment and retention strategies. I feel confident dealing with staff issues as they arise because I know Emma will give me the confidence to deal with my issues in a way that works for me and my business.
As a small but expanding business, it is very important for us to seek specialist advice when we are taken outside our own areas of expertise. Emma has been on hand to support us, answering the various queries and issues that have arisen over the past year or so, and more recently in helping us to overhaul our employment contracts and encouraging us to think about our HR policies going forward. It is great to have such an efficient and approachable person like Emma on hand when we need them; we would not hesitate to recommend her services.
We have been working with Emma for the last year to specifically work with us on developing our people skills and helping us to improve morale in the business. Emma has been an invaluable source of honest and practical advice to us and has had a significant impact on building morale and developing management skills with our Team Leaders.
I attended the 3 HR workshops for SMEs that were run by Emma in late 2015. I found Emma to be extremely knowledgeable on the subject matter, and more importantly Emma was engaging and really listened to the questions put forward by the delegates. I walked away with a greater understanding of my responsibilities and the knowledge that I knew someone I could phone for HR advice and guidance. I would certainly recommend Emma’s work shops, you will not be disappointed.
Emma assisted us recently with a redundancy and she was absolutely brilliant. She took all of the stress away from us and guided us through the process to ensure that everything went smoothly. Her advice was invaluable and she was highly professional at all times. An added bonus is that she’s a lovely lady and a pleasure to work with!
As a US employer who is unfamiliar with employment laws and standard practices in the United Kingdom, we needed to find someone to advise us. We had the good fortune to find Emma. Emma has provided thoughtful assessments along with clear and knowledgeable guidance. Emma and her team are very responsive and easy to work with. I whole heartedly recommend them to anyone needing HR support and advice.
I really wanted to say how much I enjoy your workshops, I have learnt so much from you over the last year that I am sure will prove invaluable as we grow as a business. It is also a comfort to know that should I need any HR and expertise in the future I have such a professional and knowledgeable contact to seek advice from.